Re: Improved Access to City Council Records. Boston.

Regarding Improved Access to City Council Records in Boston, what needs improvement is the attitude. Resistance, deflecting are the attitudes of counter staff and council staff. Staff development needs more emphasis on continuing improvement of bettering customers services attitude toward enquiries. It's not a one time static thing. Encourage folks in their research on the city, on municipal government. Encourage folks to begin research. Avoid the responses that omit information because enquiries failed to be more specific. Guide with hints, tips, pointers, ideas. Enquiries about local government are opportunities to involve people in public service, to recruit young people to public service as a first choice career. Offer high school and college essay contests on sunshine open public meetings, transparent municipal government.